Frequently asked questions
What is your turnaround time?
Listing Photos will always be delivered by 5 p.m. the next business day. You can select the add-on "In the AM" delivery if expedited service is needed.
What is your rescheduling and cancellation policy?
During the ordering process, you will see our complete "Terms of Service".
Does someone need to be there for the shoot?
No they do not. We need access to the property and that's it. We will handle it from there. We actually prefer the homeowner not be there, but are willing to work with them if they are.
What if the seller has pets?
Pets need to be in a different area than we are shooting. Preferrably in a kennel of some sort. Pets are notoriously curious and will walk into the shot repeatedly.
How long will the shoot take?
We will shoot around 200 listings per month, so we have this baby down to a science. Our typical home around 2,000 sq.ft. will be shot in less than an hour. Time will vary based on size.
What are your rates?
Please click the "Book A Shoot" button. This will take you to our client center where you can create a project. You can do this as a way of seeing rates and availability.
Can I use these photos for more than marketing the listing?
You will see our licensing and terms in our "Terms of Service" during the ordering process.
Do you shoot anything other than real estate?
We sure do! We work with interior designers, architects, stagers, home builders, and businesses. Buildings are our specialty!